General
Royal Babylon ("we" and "us") operates the website royalbabylon.com ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms ensure both parties understand and accept the service expectations.
1. General
Subject to stock availability. We strive to maintain accurate stock counts, but there may be occasional discrepancies. If an item is unavailable at the time of purchase, we will fulfill the available products and contact you regarding the backordered item for either a restock wait or a refund.
2. Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Payment for shipping is collected with the purchase. This amount is final and non-refundable.
3. Dispatch Time
Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday - Friday during business hours, excluding national holidays. Delays will be minimized whenever possible.
4. Delivery Time
Our standard transit time for deliveries is 4 working days from the date of dispatch. If delivery exceeds this timeframe, please contact us for assistance.
5. Change of Delivery Address
Delivery address changes can be made before order dispatch. Once shipped, changes may not be possible.
6. P.O. Box Shipping
We ship to P.O. box addresses using postal services only. Courier services are not available for these locations.
7. Military Address Shipping
We ship to military addresses via USPS but do not offer courier services for such locations.
8. Items Out of Stock
If an item is out of stock, the order will be held until it becomes available. Other items in the order will be reserved.
9. Tracking Notifications
Once dispatched, customers receive a tracking link to monitor their shipment.
10. Parcels Damaged in Transit
If a parcel arrives damaged, please refuse delivery and contact customer service. If delivered in your absence, notify us immediately.
11. Duties & Taxes
- Sales Tax: Included in the product price as displayed on the website.
- Import Duties & Taxes: International orders may incur additional charges upon arrival. If duties and taxes are refused, the return cost will be deducted from any refund.
12. Cancellations
Cancellations are not accepted. If already shipped, refer to our refund policy.
13. Insurance
All parcels are insured for loss or damage up to the courier's declared value.
- Damaged Parcels: Refunds or replacements are processed upon courier investigation.
- Lost Parcels: Refunds or replacements are processed after confirmation from the courier.
14. Customer Service
For inquiries, please email us at royalbabylon6@gmail.com.